More than ever people are turning to podcasts as a source for ‘edutainment’. This year it’s estimated that twenty-two million people in the US will tune in weekly to podcasts (Infinite Dial, 2019). That’s a ton! Granted, not all those millions are seeking episodes with the education slant, yet there are great numbers who seek both entertainment and education and some (like me) are looking for arts and museum shows.
Yet finding them is a challenge—quality podcasts in the museum and cultural arts realm are scarce. But I found a handful; I shared my favorite five in an article in April and since then I’ve found another three I share here. They’re all quite different, but each ranks high in quality of content and delivery.
1. National Gallery of Art
This show features lectures on the collection and special exhibitions of the National Gallery of Art (NGA), Washington, D.C. I’ve listened to several episodes in the past and found them somewhat dry (episodes are recordings of lectures delivered to audiences at the museum, without the benefit of visuals). However, I’ve re-discovered the show. It’s now one of my favorites due to the 14-part series with NGA’s senior lecturer, David Gariff. The lecture series, Celebrating the East Building: 20th-Century Art coincides with the museum’s newly renovated East building featuring its 20th century collection in a chronological story.
Even without images the hour-long episodes are excellent—engaging, interesting, sometimes funny. Garriff doesn’t read from a script but tells stories of the artists and various art movements. Some of his best episodes: German Expressionism and Degenerate Art and Henri Matisse and Fauvism. These episodes along with the others were posted in August 2018.
I typically listen on-the-go, but if you are able to access the web while listening, you can look up the images of artworks Gariff refers to. Check out www.nga.gov or google. The visuals enrich the experience but aren’t necessary; I learned a great deal just by listening.
2. Museum Archipelago
A terrific show that delves into issues and challenges with museums and cultural institutions with bite-sized episodes, no more than fifteen minutes each. The host, Ian Elsner interviews museum founders, directors and people working in the museum world. What’s unique is Elsner seeks out smaller institutions, museums outside of the United States, and people working in the museum-world, some not associated with large institutions. Perspectives shared are fresh, and real.
Three of my favorite episodes: #46, with Vessela Gercheva, Director of the first children’s museum in Bulgaria, #45 with Margaret Middleton, an independent museum professional who designs children’s exhibits. Her perspective on making museums approachable for both visitors and people working in the field is thought-provoking. Episode #61 features Dr. Jody Steele who manages Australia’s Port Historical Authority and sites like the Female Factory which tells the story of female convicts transported from Britain to Australia in the 1800s. Really interesting.
“The show believes that no museum is an island and that museums are not neutral” — museumarchipelao.com
3. Great Lives, BBC Radio 4
Great Lives is not about art or museums specifically but features biographies of ‘great’ people of history—individuals from antiquity to those who have recently passed. Episodes, thirty-minutes in length, are never dull, are always interesting. I love the host, Matthew Parker, who interviews a guest (usually famous in some way or another) who nominates a ‘great life’ along with an expert, someone with deep knowledge of the nominee.
Episodes have featured artists, like the episode on Marcel Duchamp, nominated by artist Cornelia Parker, with the expert, a Professor of the History of Art at the Royal Academy in London (aired December 12, 2017). Others have highlighted patrons of the arts, like Catherine de Medici (April 18, 2019) and Catherine the Great, (June 1, 2018).
There are numerous episodes on authors, musicians and one of my favorites—the episode on Beatles’ manager, Brian Epstein (May 17, 2019).
Smartphone apps are BIG; people love them—over 200 billion were downloaded in 2018. I love apps too. I also love museums; yet there’s only a couple of museum apps I love. This article delves into museum apps—the research on what visitors say about them, their key challenges, reviews a handful of good and bad ones, and provides recommendations on how to fix them.
First things first, museums should consider apps for a few reasons, primarily because people are increasing their use of mobile internet and using apps more. They’re using smart phones to access information, education and entertainment, and, doing so through apps. App downloads are expected to increase 45% by 2022. They also account for 87% of time spent on mobile devices. This shift is significant. Adapting to changes in online behaviour is an opportunity for museums to attract and sustain visitors—in-person and digitally.
Data on Museum Apps
The data on museum app usage is pretty thin, but a report by Colleen Dilenschneider who collects and analyzes data for cultural organizations describes museum app usage in 2017 and 2019. It reveals low usage rate for museum apps in comparison to other media for visitors planning a museum visit (chart below). It also reveals that museum apps don’t deliver higher satisfaction levels compared to other information sources during an on-site experience. On the surface, it’s grim news for museums.
What’s a Museum to Do?
Should museums even bother with apps given the data that suggests low usage rates? YES they absolutely should. Museums can’t afford to ignore the shift towards app and mobile usage and not dig deeper. Below are factors I suggest contribute to low satisfaction levels, along with a deeper dive into the fundamental problems with museum apps in general.
Why Most Museum Apps are Brutal
Though it sounds harsh, the majority of museum apps stink—I’m not the only one who thinks so. Just read customer comments on any number of museum apps on the app store—people are pretty blunt; comments include, “horrible”, “does not work with AirPods”, “crashes”, “not worth it” and more.
Factors impacting satisfaction include: technical issues, ‘official’ apps versus those developed for profit by outside parties, app design that is poor and/or not intuitive, apps lacking key information like address, admission info, etc. Another issue, most museum apps aren’t integrated into the museum’s strategy—they’re not promoted in museum materials, on the website, or inside the museum. This disconnect affects adoption rate and sustainability.
‘Official’ vs Not
Some apps are not developed by the museum but by a third party—typically for profit. These apps appear to be the museum’s official app, but aren't. This can create problems, one being that the integrity of the museum might be compromised.
The British Museum in London for instance, doesn't appear to have its own app, but there are at least four developed by outsiders. All offer in-app purchases; most have poor customer reviews (see image gallery below).
Some museums that have their own app, as in the case of the Louvre and The Getty, but are competing with others. There are at least two apps marketed to Louvre and Getty visitors that are developed by outside companies.
The American Natural History Museum addresses the problem by stating ‘official’ in the app's description directly beneath the app's title. (image right). This is helpful.
Technical barriers are significant, they include battery drain (mostly for navigation when visitors’ location is tracked on their phones), downloading app content which takes up storage on the phone, crashing and freezing, and audio tours only working with plug in earbuds. Finding the museum’s app in the app store is another barrier— apps that don’t include the museum name creates confusion (one example is Cleveland Museum at Art's app named 'Artlens').
Apps are typically designed for two purposes either for visitors to, 1) plan a visit: getting information on hours, fees, current exhibitions, parking, events, etc., OR, 2) for the museum visit: navigating within the museum, self-guided tours, exploring the galleries, and audio guides. A handful do both. Most do neither well.
Few apps provide a digital experience designed to go beyond the visit. This (third) category presents an opportunity for museums to sustain engagement by providing a education or entertainment to visitors who have already visited, or are interested in the museum.
There’s often a disconnect between what’s offered digitally—the museum app, and the in-person experience. Usually there’s no mention of the app on museum materials (maps), signage, or on museum exhibit labels. Often the museum personnel don’t know either. Even within museums ‘planning a visit pages’, available apps are rarely mentioned.
Image gallery below with screenshots of select museum apps and visitors comments.
Review of Museum Apps
I rate the following apps on: ease of use, quality of content, and educational/informational value on the three dimensions mentioned: 1) planning a visit, 2) in-museum experience, and 3) post-visit or digital exploration.
British Museum: No official app available. For a museum of this scope, size and ranking, I’d expect the museum to have its own app, more so given that other developers have jumped in the fray with poor quality apps that appear to be ‘official’.
Explorer, American Museum of Natural History (AMNH), New York City: Kudos to AMNH—they have an ‘official’ app and make it clear. Explorer seems effective for an in-museum experience with location based guidance. It includes a robust section on amenities. The big drawback—it lacks any information on planning a museum visit—it doesn’t even include the address of the museum (!), directions, or the hours. However you can purchase tickets. Overall it’s a huge miss. Reviewers also complain about battery drain due to location tracking.
My Visit to the Louvre, Louvre, Paris. It appears to be the official app; it focuses on the in-museum experience. But it includes an in-app purchase for the audio guide. This is a poor decision on the Louvre’s part—it seems stingy and doesn’t align with other museum practices. Charging visitors for the audio guide who download the official app creates a barrier to engagement; it's also confusing given several apps by ‘unofficial’ developers all with in-app purchases.
Artlens by Cleveland Museum of Art. A fairly good app designed for the in-museum experience, but there are issues. Though the tours are its best feature (there are several including some designed by visitors), it’s not intuitive. One section on the app titled ‘YOU’, is designed for the user to add favorite works of art, though instructions are vague. Apparently you can add works “from the ARTLENS Wall”, but it’s not clear where the Artlens wall is.
The app also doesn’t much value for planning a visit—there’s no address, directions, or details on admission, though it does display hours and events by day. Another downside—it takes up a big chunk of storage space—217.5 MB. It's far more than the ask BKM app (rating below) which takes up only 18.3 MB. Even Instagram is far lower at 113.5 MB.
Getty 360, J. Paul Getty Trust, designed for two locations, the Getty Center and Getty Villa. A very good app for planning a visit to the Getty with information on both locations including events, exhibitions, and detailed information on amenities including restaurant menus. There’s also an ‘About the Getty’ section and a downloadable map. Getty 360 is great for the pre-visit, though it could benefit with a function to search the collection, or include a collection highlights.
Art Institute of Chicago, the Art Institute of Chicago. A good app geared to the in-musuem experience; there are over ten audio tours that are well done. There’s also a punch-by-number audio guide for the permanent collection. However you need plug in headphones to hear the audio. The ‘Events’ section is good with a calendar view. But the info section is weak; a ‘Become a Member’ banner displays at the top of the information page before the museum information. Museum information is minimal; only the address and hours are listed. Navigating within the app is poor.
Overall the app is very good for in-museum experience, but poor for planning a visit. It has potential for a digital experience with its offering on current exhibition tours.
LACMA, the Los Angeles County of Art. It hits all three criteria; plan your visit with comprehensive information including an event calendar. It supports an in-visit experience with an audio guide, descriptions and directions to current exhibitions, a map with amenities, and my favorite—a search the collection feature. Best of all there are the detailed descriptions of current exhibitions that include excellent overviews and videos.
LACMA app also works well for a digital experience. Exceptions: some reviewers mention the app freezes; you need separate app for a digital membership card, and you can’t purchase tickets from the app.
'Outstanding': The Future of Museum Apps
askBKM by Brooklyn Museum takes visitor engagement to a new level with it’s award-winning ASK app. Not only does it have the features for planning a visit (there is a section that takes users within the app to the museum’s mobile website), but it encourages dialogue between a museum engagement team that includes art historians, educators and curators. Visitors can, “ask questions, share insights via live one-on-one texting” according to the Brooklyn Museum’s website, and “It’s easy and fun, and you’re in control the whole time…” .
The app appears part of a cohesive strategy, it’s mentioned on the ‘visit’ pages of its website. There's also signage within the museum about the app. ASK’s two-way conversation with visitors is the future; Akron Museum of art offers a similar program with a virtual museum assistant, ‘Dot’ available through Facebook messenger..
These two programs are examples of museums who don’t view visitors as passive recipients of information, but as active and involved participants contributing to their visit experience.
Should museums have their own apps? This question reminds me of the time when Facebook (FB) came on the scene and organizations were considering whether they should have a FB page or not, as I said then—it’s not a matter of should, but a matter of when. It's the same with museum apps--it's not should we, but when should we.
My advice for museums who plan to, or are in the process of building an app:
I hope I have provided some ideas for museum practitioners and visitors; in the meantime I’ll continue trying out new museum apps and write an update post in the coming months.
Note: All app screenshots appearing in this post are from Apple app store.
A blog sharing experiences and ideas to make museums more welcoming, relevant, engaging and real!